Notes Regarding Rental Rates:

- Rates include preparation of two meals per day except for Sunday.
- Rates do not include cost of food or beverages, nor taxi fare when staff needs to make shopping trips.
- Local telephone calls are free of charge. Long distance calls are blocked but can be made through a toll-free access number and a telephone card which you can purchase in Puerto Vallarta.
- Rates do not include gratuities for staff - It is customary for each guest to pay a "propina" (gratuity) of $3 to $5 USD to each staff member per day, on the last day of your stay (the administrator is not tipped). For example, each guest pays $30 to each staff member for a week's stay assuming excellent service ($5 x 6 days, as staff normally does not work on Sunday).
- Rates are not guaranteed and can change without notice. Your rental rate is guaranteed only when we receive the agreed-upon rent in our bank account. Villa Suzannah reserves the right to change any rental rates at its discretion.

Payment Schedule:

- 50% of the rental fee is due within five days of reservation, with the remainder due sixty days prior to the arrival date.
- We will send you instructions concerning mailing, wiring or deposit of money to our account.
- We reserve the right to treat any confirmed booking as cancelled if the payment schedule is not met. An extension may be requested.

Cancellations and Refunds:

- All cancellations are subject to a US $500 cancellation fee if the deposit has been received and the rental receipt sent.
- The deposit is fully refundable if the cancellation is made 120 days prior to the arrival date. Cancellations made less than 120 days prior to the arrival date are refunded only if the villa is subsequently rented for the cancelled dates.

Restrictions:

- Number of Guests - It is hereby stipulated that the number of guests is as was represented at the time the reservation was made. Further, the maximum number of guests is eight, unless we make a concession at the time the reservation is made and additional rent is negotiated and paid. If more than the agreed-upon number of guests arrive unexpectedly, they will be subject to an additional charge of $50 each, per night, or refused entrance if the total number is greater than eight.
- No Pets Allowed

Alternate Accommodations:

- In the event the property becomes unavailable due to circumstances beyond the control of Villa Suzannah after a deposit is received, we will have the option of moving the reservation to a like property; if this is unsatisfactory to the guest, we will refund the deposit in full.